perawin Privacy Policy

When you register and use perawin, we collect several categories of personal information to provide you with a safe, compliant, and enjoyable gaming experience. The primary category is account information, which includes your full legal name, date of birth, email address, mobile number, and residential address in the Philippines. This information is necessary to verify your identity, confirm your eligibility to participate in online gaming, and maintain the integrity of your account.

We also collect device and browser data each time you access the perawin platform, including your IP address, browser type and version, operating system, device identifiers, and the pages or features you interact with during your session. This technical data helps us optimize platform performance, detect suspicious activity, and ensure a smooth experience across both desktop and mobile environments. For financial transactions, we collect payment-related information such as your preferred local payment method, transaction amounts in Philippine Peso (PHP), deposit and withdrawal history, and any e-wallet or banking details required to process your transactions securely. We do not store full card numbers or sensitive authentication credentials on our servers. Additionally, we collect usage data including game history, session duration, betting patterns, and support interactions, which help us improve our services and fulfill our responsible gaming obligations.

perawin uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and gather anonymized analytics about how players interact with our platform. Cookies are small text files stored on your device that allow us to recognize you between visits, remember your preferences such as language and display settings, and keep you securely logged in during your gaming session. Without certain essential cookies, core platform functions — including account login and game loading — would not work correctly.

In addition to essential cookies, we use performance cookies to measure page load times and identify technical errors, as well as analytics cookies that help us understand which features are most popular among our Philippine player base. We do not use advertising tracking cookies that follow you across unrelated websites. You can manage your cookie preferences at any time through your browser settings, and most modern browsers allow you to block or delete cookies entirely. Please note that disabling non-essential cookies will not affect your ability to play on perawin, although some personalization features may be limited. We review our cookie usage regularly to ensure it remains aligned with current privacy best practices and applicable Philippine data protection standards.

perawin does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in order to deliver our services effectively and comply with legal requirements, we do share certain data with a limited set of trusted third-party providers who are contractually bound to handle your information with the same level of care we apply ourselves. These include licensed payment processors who handle PHP deposits and withdrawals on our behalf, certified game studios whose titles are hosted on our platform, identity verification and KYC service providers, and cloud infrastructure partners who host our platform securely.

We may also disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable Philippine law, a valid court order, or our licensing obligations. In such cases, we will disclose only the minimum amount of information necessary to satisfy the legal requirement. Any third-party service provider we engage is subject to a formal data processing agreement and must demonstrate adequate data protection measures before being granted access to player information. We do not allow third parties to use the data we share with them for any purpose beyond the specific service they are contracted to provide to perawin.

perawin is strictly an adult gaming platform and does not knowingly collect personal information from anyone under the age of 18. Our registration process includes mandatory age verification steps, and we reserve the right to request government-issued identification documents from any player at any time to confirm compliance with our minimum age requirement. The online gaming environment in the Philippines is regulated with the protection of young people as a priority, and perawin fully supports these protective measures.

If we discover or are notified that a minor has successfully registered an account on our platform, we will immediately suspend that account, delete all associated personal data as quickly as permitted by law, and void any transactions made during the period of unauthorized access. Parents and guardians who suspect that a minor in their care may be using perawin are encouraged to contact our support team immediately so that we can act swiftly. We also recommend using device-level parental controls and monitoring tools as an additional safeguard. perawin takes child protection seriously and cooperates fully with any regulatory authority investigating potential violations of age-restriction policies.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way perawin handles your personal data, our dedicated support team is here to help. We understand that data privacy can feel complex, and we are committed to providing clear, timely, and helpful responses to every inquiry we receive. Whether you want to access your data, request a correction, raise a concern about a third-party data share, or simply seek clarification on any section of this policy, do not hesitate to get in touch.

You can reach us at any time by emailing [email protected]. Please include your registered account email address in your message so that we can verify your identity and process your request efficiently. For matters that require urgent attention — such as a suspected unauthorized access to your account — we recommend reaching out immediately so our team can take swift protective action. We aim to acknowledge all privacy-related inquiries within two business days and to resolve them fully within 30 days. If you are not satisfied with our response, you also have the right to file a complaint with the National Privacy Commission of the Philippines.